Igoe Administrative Services (Igoe) is excited to be celebrating over 30 years of business! Igoe was founded in 1977 and incorporated in 1979 by Michael C. Igoe as a full service employee benefit administrative firm. Currently Igoe provides administrative services to employers looking for dependable and efficient Flexible Benefit Plan and COBRA Administration.

Located in San Diego, California, Igoe has been chosen by over 1000 employers nationwide to provide professional administration to their benefit plans. Our current book of business represents a growth of nearly 10% a year over the past 5 years! We are proud that this growth has been achieved based on referral only business. We thank each and every one of our clients as their partnership and trust in our firm has attributed greatly to our success.

As a customer-driven firm, Igoe prides itself on personalized service with the primary goal of building a long term client relationship. We believe this is achieved by working in partnership with our clients and by meeting our service commitments accurately and on time. We are externally focused, always looking for ways to make things easier and more affordable for our clients. This is accomplished by our consistent reinvestment in our people and our technology.

Igoe is employee owned and managed. Therefore, when dealing with Igoe, you have the ability to deal directly with the decision makers and can rest assured that we are committed to administrative excellence and professional integrity.

Meet the Igoe Decision Makers!

Michael C. Igoe
Founder/Chairman
Mike Igoe founded Igoe Administrative Services in 1979 with the simple vision of providing quality, professional administrative service to employers and their employees. Now some 30 years later Igoe provides COBRA and Flexible Benefit services to over 900 employers nationwide.

Mike has a BS and BA degree from Arizona State University in Finance and Economics and has been a frequent speaker for ECFC, Santa Barbara Human Resources Association, Lorman Education and has taught benefit administration classes at the University of California San Diego.

Laura Kathleen McKinlay
President/CEO
Laura leads the company’s corporate strategy and is responsible for overall operations. Prior to being named CEO in 2009, Laura served as the Chief Operating Officer for four years. Laura has also been a member of Igoe’s Executive Committee for the past 7 years. Laura has more than 10 years of experience in Flexible Benefit and COBRA Administration and has relished the opportunity to learn, perform and bring efficiency to every tactical job function within our organization. During her career at Igoe, Laura has provided leadership to a team of dynamic, dedicated and hard working employees who are committed to providing meaningful, personal service.

Laura is a graduate of Wheaton College and earned her bachelor’s degree in Theological Studies.

Jeff Igoe
Executive Vice President Business Development
Jeff Igoe currently leads our business development team. This team focuses primarily on creating client and broker relationships while providing proposal services to the benefits market place.

Jeff graduated from Arizona State University with a degree in Communication and has spent over eleven years with the company.

Jason Jaqua
CTO
Jason Jaqua joined Igoe in 2002 and is responsible for driving the direction of the technologies and infrastructures used to support our staff and our clients.

Jason currently holds a degree in Computer Information Science and graduated with honors. He has over 12 years of experience in the technology field gaining experience in software development, systems administration, networking, database administration and leadership.

Melissa Grey
Senior Vice President, Operations
Melissa Grey has been a member of the Igoe team since 2004 and has served in a number of capacities within the Flexible Benefit division. Melissa currently presides as Vice President of Flex Operations.

Melissa graduated with honors from the Azusa Pacific University School of Business and holds a degree in Marketing. Before joining Igoe, Melissa spent several years working in the customer service and staffing industries, where she developed a background in relationship management and project management.

Leslie Farrer
Senior Vice President, Customer Service
With over 20 years of Customer Service experience, Leslie brings a unique set of skills to the Igoe team. She has worked in large public companies as well as small start ups. Leslie has supervised and managed customer service departments, call centers and data departments with staffs in excess of 35 employees. Now, with over two years of service at Igoe, Leslie continues to take on new and diverse challenges within the company.

Leslie attended BYU for two years majoring in Business Administration. She has continued to supplement her business administration education through Independent Study Courses through BYU, classes at local community colleges and technical training courses in Human Relations and Customer Service.

Anne-Marie DeWitt
Vice President, Flexible Benefits
With 20 plus years of customer service & marketing experience, Anne has spent over 10 years with Igoe, committed to growing credible relationships, ideas, projects and possibilities. Her current focus at Igoe is product development, marketing and overseeing regulatory training of the Flexible Benefits product. Additionally, she manages an exclusive book of client relationships for Igoe.

A graduate of San Diego State University earning a bachelor’s degree in Administration, Anne has worked in the mortgage, staffing and employee benefit industries. She has produced articles, marketing collateral & newsletters for Fortune 100 companies as well as for small business owners, and relishes the power of words to increase understanding, connect people and ideas, and to inspire.

Renee McKown
Vice President, COBRA
Renee has been a member of the Igoe team since 2006 and currently serves as Vice President of COBRA. Renee is responsible for our COBRA product development, educational training, and marketing communications. During her career at Igoe, Renee built a reputation as an innovative problem solver by scrutinizing procedures and finding ways to better them.

Renee possesses a knowledge base and understanding of COBRA regulatory compliance through her experience and COBRA certification. Prior to joining Igoe, Renee spent nine years in the property and casualty insurance industry.